Delivery & Returns

Delivery 

All purchases (excluding gift vouchers) are sent by Royal Mail Special Delivery costing £3.95, which requires a signature on receipt. Your parcel is insured and usually guaranteed next day delivery by 1pm.

All orders will be sent as soon as possible, usually same or next day, and in all cases within 3 days. If you need an item quickly or delivered on a particular day, then please call us as we are happy to help wherever possible.

Purchases made when we are closed on Wednesday or Sunday will be sent the following working day. 

If you require personalisation, or adjustments to any purchase, this may take longer in which case we will be in touch to confirm the delivery date. Alternatively please contact us before your purchase for an estimated shipping date. 

We ship to the United Kingdom only, for delivery to any other destination please contact us before your purchase is made.

Click & Collect

Please select Click & Collect (Free) if you wish to pick up your order from our store in Corsham. Your item will be packaged and ready for collection within 24 hours. If you need to collect an item more quickly then please call us as we are happy to help wherever possible.

Gift Vouchers

Free 1st class postage on all gift vouchers, please allow 2 days for delivery. They are also available in-store and to click & collect.

Gift vouchers are available to redeem in-store against new jewellery purchases, repairs or alterations and are valid for 12 months from date of purchase.

In-Store Returns Policy

Purchases made in-store may be returned within 30 days from date of purchase for an exchange or credit note. This applies to unworn goods in original condition. Refunds on in-store purchases are not offered unless items are deemed to be faulty. Unfortunately items that have become faulty through general wear and tear cannot be returned for a refund. 

Online Returns Policy

If you decide that your online purchase is not suitable, you are welcome to return it either in-store or by post. The item must be returned within 14 days of purchase showing no evidence of wear or tear. We will offer a full refund, exchange or gift voucher/credit note for the full amount minus any postage paid (unless faulty) which will have a 1 year expiry date. 

If the item is deemed unfit to wear through a manufacturing fault, please return the goods to us. We will make every effort to replace the item but if this is not possible a refund will be given.

Faulty items must be returned to us as soon as possible in its original condition.  

If returning goods by mail, please send using a secure, insured postal service such as Royal Mail Special delivery also please retain proof of postage as we do not accept any responsibility for any items lost in transit. Unfortunately items that have become faulty through general wear and tear cannot be returned for a refund. 

Please note that the original postage costs are not refundable and we do not accept any responsibility for the return postage costs, unless faulty. This does not affect your statutory rights.

Return Address; 

Coppins
1 Church Street
Corsham
Wiltshire
SN13 0BY

If you have any queries on returns and exchanges please email us at info@coppins.co.uk
or call us on 01249 715404