Shipping policy

Shipping Policy

All jewellery purchased online is carefully packaged in a Coppins presentation box and bag, placed inside a protective postal box and sent using a secure Royal Mail service.

Delivery Options

Orders up to £100.00

Royal Mail Tracked 24 with Signature: £3.95

This is a secure, fully tracked service requiring a signature on delivery. Royal Mail aims to deliver on the next working day, but this is not guaranteed.

Orders from £100.01 to £999.99

Royal Mail Special Delivery Guaranteed by 1pm: £7.95

This service includes full tracking, insurance and guaranteed delivery by 1pm on the next working day.

Orders of £1,000.00 and above

Complimentary Royal Mail Special Delivery Guaranteed by 1pm: free of charge

This service includes full tracking, insurance and guaranteed delivery by 1pm on the next working day.

Click & Collect

To collect your order from our shop in Corsham, please select Click & Collect at checkout.

Your item will usually be prepared and ready within 24 hours. For an earlier collection, please call us on 01249 715404 and we will be happy to assist where possible.

Dispatch Times

Orders are usually posted on the same day or the next working day and will always be dispatched within three working days unless otherwise agreed.

Orders placed while we are closed on Wednesdays or Sundays will be posted on the next working day.

If you require delivery by a particular date, please contact us before purchasing and we will do our best to help.

Personalised, resized, adjusted or made-to-order items may take longer to dispatch. We will contact you to confirm the expected posting date, or you may contact us before purchasing for an estimated timeframe.

Delivery Area

Delivery through our website is currently available within the United Kingdom only.

For international delivery enquiries, please contact us before placing your order.

Gift Voucher Delivery

Gift vouchers may be purchased online, in-store or over the telephone.

We offer free First Class delivery on gift vouchers. Please allow at least two working days for delivery. Gift vouchers are also available for Click & Collect.

Delivery Delays

If delivery is delayed by circumstances outside our control, we will contact you as soon as reasonably possible and take reasonable steps to reduce the effect of the delay.

If there is a risk of a substantial delay, please contact us to discuss your options.