Delivery & Returns

All jewellery purchased online is carefully packaged in a Coppins presentation box and bag, placed in a protective postal box, and sent using a secure Royal Mail service.

Delivery Options

Orders up to £100.00
Royal Mail Tracked 24 with Signature – £3.95
A secure, fully tracked service requiring a signature on delivery. Royal Mail aims to deliver the next working day, but this is not guaranteed.

Orders from £100.01 to £999.99
Royal Mail Special Delivery Guaranteed by 1pm – £7.95
This service includes full tracking, insurance and guaranteed delivery by 1 pm the next working day.

Orders of £1,000.00 and above
Complimentary Royal Mail Special Delivery Guaranteed by 1pm – Free of charge.
This service includes full tracking, insurance and guaranteed delivery by 1 pm the next working day.

Click & Collect

If you prefer to collect your order from our shop in Corsham, please select Click & Collect at checkout. Your item will be prepared and ready within 24 hours. If you need to collect sooner, please call us and we will be happy to assist.

Dispatch Times

Orders are usually posted the same day or the next working day, and always within three working days. If you need your order sooner, or delivered on a specific date, please call us and we will do our best to help.

Orders placed when we are closed on Wednesdays or Sundays will be posted on the next working day.

If your item requires personalisation or adjustments, dispatch may take a little longer. We will contact you to confirm the expected posting date, or you may contact us before purchasing for an estimated timeframe.

Delivery is available within the United Kingdom only. For enquiries regarding international delivery, please contact us before placing your order.

Gift Vouchers

Gift vouchers may be purchased in-store, over the phone or online. We offer free First Class delivery on gift vouchers; please allow two days for delivery. Gift vouchers are also available for Click & Collect.

Vouchers may be redeemed in-store for new jewellery purchases, repairs, or alterations, and are valid for 12 months from the date of purchase.

Gift vouchers are non-refundable and cannot be exchanged for cash.

Online Returns Policy

If your online purchase is unsuitable, you are welcome to return it in-store or by post. Items must be returned within 30 days of receipt and show no signs of wear or damage.

We offer a full refund, exchange, gift voucher or credit note for the amount paid, excluding postage, unless the item is faulty. Gift vouchers or credit notes issued for returned items will be valid for one year.

If an item is found to have a manufacturing defect, please return it to us within 30 days. We will make every effort to repair or replace it; if this is not possible, a refund will be issued. Items damaged through normal wear, accidental damage or misuse cannot be refunded.

When returning items by post, please use a secure, insured service such as Royal Mail Special Delivery. Please retain your proof of posting, as we cannot accept responsibility for items lost in transit.

Wherever possible, please return items in their original packaging to ensure safe transit. This does not affect your statutory rights.

Return Address

Coppins
1 Church Street
Corsham
Wiltshire
SN13 0BY

If you have any questions about delivery, returns or exchanges, please email info@coppins.co.uk or call 01249 715404.

Last updated: December 2025