Delivery & Returns

Online Delivery Policy

All online purchases (excluding gift vouchers) are sent by Royal Mail Special Delivery, costing £3.95. This service is insured, tracked and requires a signature on delivery. Royal Mail usually guarantees next-day delivery by 1 pm.

All orders will be posted as soon as possible, usually the same day or the next day, and in all cases within three working days. If an item is needed sooner, or to arrive on a specific day, please call us, as we are happy to help wherever possible.

Purchases made when we are closed on Wednesday or Sunday will be posted on the next working day.

If items require personalisation or adjustments, this may take longer. We will contact you to confirm the expected posting date. Alternatively, please contact us before purchasing for an estimated posting timeframe.

Please note that items which have been personalised, adjusted or made to order may not be eligible for return unless faulty.

We offer delivery to the United Kingdom only. For delivery enquiries outside the UK, please contact us before making your purchase.

Click & Collect

Please select Click & Collect (free) if you wish to collect your order from our store in Corsham. Your item will be packaged and ready for collection within 24 hours. If you need to collect your item sooner, please call us, as we are happy to help wherever possible.

Gift Vouchers

Gift vouchers are available to purchase in-store, over the phone or online. Free First Class postage is offered on all gift vouchers; please allow two days for delivery. Alternatively, gift vouchers are available to Click & Collect.

Gift vouchers may be redeemed in-store against new jewellery purchases, repairs or alterations and are valid for 12 months from the date of purchase.

In-Store Returns Policy

Purchases made in-store may be returned within 30 days from the date of purchase for an exchange or gift voucher or credit note only. This applies to unworn goods in their original condition. Refunds on in-store purchases are not offered unless items are deemed to have a manufacturing defect or cannot be repaired. Items that have become faulty through normal wear and tear, accidental damage or intentional damage cannot be refunded.

Online Returns Policy

If you decide that your online purchase is unsuitable, you are welcome to return it in-store or by post. Items must be returned within 30 days of receipt and show no signs of wear or damage. We offer a full refund, exchange or gift voucher or credit note for the total amount paid, minus any postage costs unless the item is faulty. Gift vouchers or credit notes issued for returned goods will have a one-year expiry.

If your online purchase is found to have a manufacturing defect, please return it to us within 30 days of receipt. We will make every effort to repair or replace the item; if this is not possible, a refund will be issued. Items that have become faulty through normal wear and tear, accidental damage or intentional damage cannot be refunded. All defective items must be returned in their original condition.

When returning items by post, please use a secure, insured service such as Royal Mail Special Delivery. Please retain your proof of posting, as we cannot accept responsibility for items lost in transit.

Wherever possible, please return items in their original packaging to ensure safe transit. This does not affect your right to return an item.

Please note that original postage costs are non-refundable, and we do not cover return postage costs unless the item is deemed faulty. This does not affect your statutory rights.

Return Address

Coppins
1 Church Street
Corsham
Wiltshire
SN13 0BY

If you have any queries on delivery, returns or exchanges, please email us at info@coppins.co.uk or call us on 01249 715404

Last updated: November 2025