- These terms
1.1 What these terms cover. These are the terms and conditions on which we supply products to you.
1.2 Why you should read them. Please read these terms carefully before placing an order. They explain who we are, how we provide products, how you and we may change or end the contract, what to do if something goes wrong, and other useful information. If you believe there is an error in these terms, please contact us to discuss it.
- Information about us and how to contact us
2.1 Who we are. We are COPPINS OF CORSHAM LIMITED, a company registered in England and Wales. Our company registration number is 04311866 and our registered office is Coppins of Corsham Limited, 1 Church Street, Corsham, Wiltshire, SN13 0BY.
2.2 How to contact us. You can contact us by calling 01249 715404, emailing info@coppins.co.uk, or writing to us at the address above.
2.3 How we may contact you. If we need to contact you, we will do so by telephone, email, text message, post or WhatsApp using the details you provided when placing your order.
2.4 “Writing” includes emails. References to “writing” or “written” include email.
- Our contract with you
3.1 How we will accept your order. Your order is accepted when we email you to confirm acceptance. At that point, a contract comes into existence between you and us.
3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you in writing and you will not be charged. This may happen if the item is out of stock, if there are unexpected limits on our resources, if there is an error in pricing or description, or if we cannot meet a delivery deadline you have requested.
3.3 International sales. These terms apply to UK customers. If you are outside the UK, delivery times, charges, customs duties and cancellation rights may differ. International customers should contact us before ordering.
- Our products
4.1 Products may vary slightly from pictures. Images on our website are for illustrative purposes. While we aim to show colours and finishes accurately, we cannot guarantee that a device’s display will reflect the precise appearance of the product. Natural materials such as gemstones and pearls may vary in colour, pattern, shape or size. These variations are part of their character and are not considered faults.
4.2 Making sure customisation details are correct. Please ensure any customisation, engraving, sizing or other details you provide are accurate. See clause 5 for changing your order, or clause 7 for cancelling it.
4.3 Mirrored images for illustrative purposes. For items such as earrings, one photographed item may be mirrored to illustrate a pair. Where natural gemstones are used, slight variations may occur between the left and right earring.
- Your rights to make changes
If you wish to change your order, please contact us as soon as possible. We will let you know whether the change is possible. If it is, we will explain any impact on price, timings or other aspects of the order. If the change cannot be made, or if the outcome is unacceptable to you, you may choose to end the contract where you have a legal right to do so.
- Providing the products
6.1 Delivery costs. Delivery costs are shown on our website and during checkout.
6.2 When we will provide the products. We will deliver your products as soon as reasonably possible and, unless otherwise agreed in writing, within 30 days of accepting your order.
Personalised, resized, adjusted or made-to-order items may take longer. Where this applies, we will provide an estimated delivery or collection date.
6.3 Delays outside our control. If delivery is delayed by an event outside our control, we will let you know as soon as possible and take reasonable steps to reduce the effect of the delay. We are not liable for delays caused by such events, but if there is a risk of a substantial delay you may cancel the contract and receive a refund for any products not received.
6.4 Collection by you. Click & Collect is available from our shop in Corsham. Please select Click & Collect at checkout or contact us using the details in clause 2.2 to arrange collection.
6.5 When you become responsible for the goods. Goods become your responsibility once delivered to the address provided or when collected by you or a person acting on your behalf.
6.6 When you own the goods. You own the goods once we have received full payment, including any applicable delivery charges.
6.7 This does not affect your right to inspect the goods on delivery and notify us of any faults, damage or other issues.
- Your rights to end the contract
7.1 Ending the contract because of something we have done. You may end the contract and receive an appropriate refund if:
we have told you about an error in the price or description and you do not wish to proceed;
there is a risk of significant delay due to events outside our control;
we suspend supply for technical reasons or notify you that we will suspend supply for more than 30 days; or
you otherwise have a legal right to end the contract because of something we have done wrong.
7.2 Bespoke, engraved or customised jewellery. Items made to your specifications, including bespoke, engraved, resized, personalised, adjusted or otherwise customised items, cannot normally be cancelled, returned or refunded because you have changed your mind. This does not affect your statutory rights if the item is faulty, misdescribed or not of satisfactory quality.
7.3 Gift vouchers. Gift vouchers cannot be exchanged for cash and are non-refundable except where cancellation or refund rights apply by law. Where a gift voucher has been used, no refund will be available for the amount already redeemed.
7.4 Changing your mind about an online order. For online purchases made by consumers, you have the statutory right to cancel your order within 14 days of receiving the goods.
You must notify us within this 14-day period that you wish to cancel. You then have a further 14 days to return the goods.
For a cancellation made within this statutory period, we will refund the price paid for the product together with the cost of the standard delivery service offered for that order.
Where delivery was provided free of charge, no delivery refund will be due.
If you selected a more expensive delivery service than the standard option offered for that order, the additional delivery cost will not be refunded.
You are responsible for the cost of returning an unwanted item unless the item is faulty, misdescribed or we have agreed otherwise.
7.5 Our additional 30-day returns policy. In addition to your statutory cancellation rights, we offer a 30-day returns policy for eligible online purchases.
Items must be returned to us within 30 days of receipt, accompanied by proof of purchase, and must show no signs of wear, damage or alteration.
For returns made outside the statutory cancellation period but within our additional 30-day returns period, we will offer a refund, exchange, gift voucher or credit note. Original delivery charges will not normally be refunded unless required by law.
This additional policy does not apply to the items described in clause 7.2.
Further information is set out in our Delivery and Returns Policy.
- How to end the contract with us
8.1 Tell us you want to end the contract. Please call or email us using the contact details in clause 2.2.
Please provide your name, order number and details of the item. You do not need to provide a reason when exercising your statutory right to cancel an eligible online order.
8.2 Returning products. If products have already been dispatched or delivered, you must return them unless we agree otherwise.
If you are exercising your statutory right to cancel an online order, you must return the goods within 14 days of telling us that you wish to cancel.
8.3 When we will pay the costs of return. We will pay or reimburse reasonable return costs where:
the item is faulty, misdescribed or not of satisfactory quality;
you are ending the contract for a reason set out in clause 7.1; or
we are otherwise required by law to do so.
In all other circumstances, including where you have changed your mind, you are responsible for the cost of returning the product.
Please contact us before returning a faulty or misdescribed item so that we can agree an appropriate and secure method of return.
8.4 How we refund you. Where you exercise your statutory right to cancel an eligible online order, we will refund the price paid for the product together with the cost of the standard delivery service offered for that order.
If you selected a more expensive delivery service, the additional amount paid above the cost of the standard delivery service will not be refunded.
Where delivery was provided free of charge, no delivery refund will be due.
We may reduce the refund to reflect any reduction in the value of the goods caused by handling beyond what would reasonably be permitted in a shop.
Refunds will be made using the same payment method originally used, unless otherwise agreed or required by law.
8.5 When refunds are made. Where goods are being returned, we will issue any refund due within 14 days of receiving the returned goods or receiving evidence that you have sent the goods back, whichever is earlier.
If the goods have not yet been dispatched, we will issue any refund due within 14 days of being informed of your cancellation.
8.6 Returning items safely. When returning an unwanted item by post, please use a secure and appropriately insured service, such as Royal Mail Special Delivery, and retain proof of posting.
For unwanted returns arranged by you, we cannot accept responsibility for items lost or damaged before they reach us.
Wherever possible, please return items in their original presentation packaging to help protect them during transit. The absence of original packaging does not affect your statutory rights.
- Our rights to end the contract
9.1 We may end the contract if you break it. We may end the contract if you do not make payment when it is due and fail to do so within 14 days of a reminder, if you do not provide information we reasonably need to supply the products, or if you do not allow us to deliver or arrange collection within a reasonable time.
9.2 If we end the contract. If we end the contract for the reasons above, we will refund any money paid for products not supplied. We do not charge restocking or administration fees.
9.3 If we cannot supply the product. If we can no longer supply a product, we will notify you and refund any money paid in advance.
- Warranty
10.1 Warranty period. Our jewellery is covered by a two-year warranty against defects in design, materials and workmanship.
10.2 What the warranty does not cover. This warranty does not cover normal wear and tear, including scuffs and scratches, accidental damage, wilful misuse, damage caused by improper storage or care, or alterations or repairs carried out by someone other than Coppins without our agreement.
10.3 Making a warranty claim. Please contact us with proof of purchase to arrange an assessment. Items purchased in-store may be brought directly to us, and online purchases may be returned in-store or by post.
Where an item is faulty, misdescribed or otherwise covered by your statutory rights, we will cover reasonable return costs where required by law.
For claims made solely under our additional warranty where no statutory fault is established, we may ask you to pay the postage costs.
Once we have examined the item, we will provide an appropriate remedy in accordance with this warranty and your statutory rights.
10.4 This warranty operates alongside your statutory rights under the Consumer Rights Act 2015, which remain unaffected. Depending on the circumstances and how long you have owned the item, you may be entitled to a refund, repair, replacement, price reduction or another legal remedy.
- Our responsibility for loss or damage
11.1 Foreseeable losses only. We are responsible for losses that are foreseeable as a result of us breaching this contract or failing to use reasonable care and skill. We are not responsible for losses that are not foreseeable.
11.2 Liability we do not exclude. Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or your legal rights regarding products that are as described, of satisfactory quality, fit for purpose and supplied with reasonable care and skill.
11.3 Business losses. We supply products for domestic and private use only. If used for commercial, business or resale purposes, we are not liable for business-related losses, including loss of profit, revenue, business or business opportunity.
- Other important terms
12.1 We may transfer our rights. We may transfer our rights and obligations under these terms to another organisation. We will tell you in writing if this happens and will ensure that the transfer does not affect your rights under the contract.
12.2 You need our consent to transfer your rights. You may transfer your rights under these terms only with our written permission.
12.3 Nobody else has rights under this contract. This contract is between you and us. No third party has rights to enforce its terms.
12.4 If part of this contract is unlawful. If any part of this contract is found unlawful, the remaining sections will continue in full force.
12.5 Which laws apply. These terms are governed by English law. You may bring legal proceedings in the courts of England and Wales.
- In-Store Services
13.1 Watch battery replacement. Where a watch is presented to us for a battery replacement, it shall be deemed non-functional at the point of intake unless it is demonstrated to be running at that time. Battery replacement is a limited service, and we do not undertake diagnostic assessment, servicing or movement repair as part of this process.
A watch may fail to operate due to underlying issues unrelated to the battery, including but not limited to movement wear, component failure, water ingress, electronic malfunction or deterioration arising from inadequate or infrequent servicing. If a watch does not resume operation following the installation of a new battery, this shall be treated as evidence of a pre-existing fault for which we bear no responsibility.
We will exercise reasonable care and skill when opening, handling and resealing watches. However, we cannot accept liability for pre-existing damage, defects or deterioration, nor for faults that become apparent during or after the battery replacement procedure.
If accidental damage is caused by us during the battery replacement, we will take responsibility and provide an appropriate remedy.
TERMS OF WEBSITE USE
PLEASE READ THESE TERMS CAREFULLY BEFORE USING THIS SITE
What these terms cover. These terms set out the rules for using our website www.coppins.co.uk.
How to contact us. You can contact us on 01249 715404, by emailing info@coppins.co.uk, via WhatsApp or by writing to 1 Church Street, Corsham, Wiltshire, SN13 0BY.
By using our site you accept these terms. By using our site, you confirm that you accept these terms and agree to comply with them. If you do not agree, you must not use our site. We recommend printing a copy for future reference.
Other terms that apply. These Website Terms refer to our Privacy Policy, Cookie Policy, Delivery and Returns Policy and Terms and Conditions of Sale available on our website.
We may make changes. We may update these terms or our website from time to time.
We may suspend or withdraw our site. Our site is free to use. We do not guarantee uninterrupted access and may suspend or withdraw the site for business or operational reasons. You must ensure anyone accessing our site through your internet connection complies with these terms.
You must keep your account details safe. If you are given a user ID, password or other security information, it must be kept confidential. We may disable credentials if we believe you have not complied with these terms. If you suspect your details have been compromised, please notify us promptly at info@coppins.co.uk.
How you may use material on our site. We own or license all content on our site. You may download or print a copy for personal use and draw others’ attention to material on the site. You must not modify downloaded content, use images or graphics separately from accompanying text, or use any part of the site content for commercial purposes without permission. If you breach these terms, your right to use the site will end immediately.
Trade marks. “Coppins” is a registered UK trade mark of Coppins of Corsham Limited. UK trade mark number UK00004216547. You may not use the Coppins name, trade mark, branding or any confusingly similar mark without our prior written permission.
Do not rely on information on this site. Content is for general information only. It is not professional advice. While we aim to keep it accurate, we make no guarantees that it is complete or up to date.
Links to other websites. Links to third-party websites are provided for information only. We have no control over the content of those sites.
User-generated content. Reviews or other content uploaded by users are not approved or verified by us. We may remove them at our discretion.
Our responsibility for loss or damage. We do not exclude liability where it is unlawful to do so, including liability for death or personal injury caused by negligence or for fraudulent misrepresentation. For losses relating to the supply of goods, see our Terms and Conditions of Sale. The site is for domestic and private use only. We have no liability for business losses.
We are not responsible for viruses. We do not guarantee our site is free from viruses. You are responsible for using your own virus protection. You must not misuse the site by introducing malware or attempting unauthorised access.
Rules about linking to our site. You may link to our homepage in a fair and lawful way, provided this does not imply endorsement. You must not frame our site or link to any part other than the homepage. We may withdraw linking permission at any time. For permission to use content beyond permitted use, contact info@coppins.co.uk.
Which country’s laws apply. These Website Terms and your use of the site are governed by English law. Both you and we agree to the jurisdiction of the courts of England and Wales.
Latest update: July 2026