Warranty & Aftercare

Warranty Policy

Our jewellery is made to be worn and enjoyed, and we want you to feel completely confident in its quality. All pieces purchased from Coppins are covered by a two-year warranty against defects in design, materials and workmanship.

This warranty covers faults that should not appear under normal use. It does not cover natural wear and tear, such as scuffs or scratches, or damage caused by improper care, accidental damage or wilful misuse.

If you believe an item has developed a manufacturing fault, please contact us with proof of purchase so we can arrange an assessment. Items purchased in-store may be brought directly to us, and online purchases may be returned in-store or by post if preferred. For postal returns, the cost of sending and receiving the item is the customer’s responsibility.

Once we have received and examined the item, we will repair, replace or refund it at our discretion.

This warranty applies to all purchases made in-store or online and is offered in addition to your statutory rights.

Lifetime Cleaning & Polishing

For jewellery priced at £1,000 and above, as well as all bespoke creations, we are pleased to offer complimentary lifetime cleaning and polishing as part of our aftercare pledge.

It’s our way of helping you keep your piece looking its best for many years. You are welcome to bring your jewellery to us at any time for a professional clean and gentle polish. This service is available in-store only and does not replace or extend the warranty, but is offered as a long-term aftercare benefit for qualifying items.

We may ask for proof of purchase so we can confirm eligibility for this service.

While cleaning and polishing can brighten and refresh your jewellery, it cannot remove deep wear, repair damage or restore stones. Any work beyond cleaning may be quoted separately.