Our Terms
1. These terms
1.1 What these terms cover. These are the terms and conditions on which we supply products to you.
1.2 Why you should read them. Please read these terms carefully before placing an order. They explain who we are, how we provide products, how you and we may change or end the contract, what to do if something goes wrong, and other useful information. If you believe there is an error in these terms, please contact us to discuss it.
2. Information about us and how to contact us
2.1 Who we are. We are COPPINS OF CORSHAM LIMITED, a company registered in England and Wales. Our company registration number is 4311866 and our registered office is Coppins of Corsham Limited, 1 Church Street, Corsham, Wiltshire, SN13 0BY.
2.2 How to contact us. You can contact us by calling 01249 715404, emailing info@coppins.co.uk, or writing to us at the address above.
2.3 How we may contact you. If we need to contact you, we will do so by telephone, email or post using the details you provided when placing your order.
2.4 “Writing” includes emails. References to “writing” or “written” include email.
3. Our contract with you
3.1 How we will accept your order. Your order is accepted when we email you to confirm acceptance. At that point, a contract comes into existence between you and us.
3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you in writing and you will not be charged. This may happen if the item is out of stock, if there are unexpected limits on our resources, if there is an error in pricing or description, or if we cannot meet a delivery deadline you have requested.
3.3 International sales. These terms apply to UK customers. If you are outside the UK, delivery times, charges, customs duties and cancellation rights may differ. International customers should contact us before ordering.
4. Our products
4.1 Products may vary slightly from pictures. Images on our website are for illustrative purposes. While we aim to show colours and finishes accurately, we cannot guarantee that a device’s display will reflect the precise appearance of the product. Natural materials such as gemstones and pearls may vary in colour, pattern, shape or size. These variations are part of their character and are not considered faults.
4.2 Making sure customisation details are correct. Please ensure any customisation details you provide are accurate. See clause 5 for changing your order, or clause 7 for cancelling it.
4.3 Mirrored images for illustrative purposes. For items such as earrings, one photographed item may be mirrored to illustrate a pair. Where natural gemstones are used, slight variations may occur between the left and right earring.
5. Your rights to make changes
If you wish to change your order, please contact us. We will let you know whether the change is possible. If it is, we will explain any impact on price, timings or other aspects of the order. If the change cannot be made, or if the outcome is unacceptable to you, you may choose to end the contract (see clause 7).
6. Providing the products
6.1 Delivery costs. Delivery costs are shown on our website.
6.2 When we will provide the products. We will deliver your products as soon as reasonably possible and, unless otherwise agreed in writing, within 30 days of accepting your order.
6.3 Delays outside our control. If delivery is delayed by an event outside our control, we will let you know as soon as possible and take reasonable steps to reduce the delay. We are not liable for delays caused by such events, but if there is a risk of a substantial delay you may cancel the contract and receive a refund for any products not received.
6.4 Collection by you. Collection is available by arrangement. Please contact us using the details in clause 2.2 or call 01249 715404 to arrange collection.
6.5 When you become responsible for the goods. Goods become your responsibility once delivered to the address provided or when you collect them.
6.6 When you own the goods. You own the goods once we have received full payment, including delivery charges.
6.7 This does not affect your right to inspect the goods on delivery and notify us of any issues.
7. Your rights to end the contract
7.1 Ending the contract because of something we have done. You may end the contract immediately and receive a full refund for products not provided if:
- we have told you about an error in the price or description and you do not wish to proceed;
- there is a risk of significant delay due to events outside our control; or
- we suspend supply for technical reasons or notify you that we will suspend supply for more than 30 days.
7.2 Bespoke, engraved or customised jewellery. Items made to your specifications cannot be returned or refunded if you change your mind. This does not affect your statutory rights if the item is faulty or misdescribed.
7.3 Changing your mind (online orders). For online purchases made by consumers, you have the right to cancel your order within 14 days of receiving the goods. Once you have notified us of your intention to cancel, you then have a further 14 days to return the goods. Refunds will be issued for the product price only and exclude any outbound delivery costs. After the 14-day cancellation period has passed, returns are only accepted if the item is faulty or misdescribed.
7.4 How long you have to change your mind. You have 14 days from the day you receive the product to notify us that you wish to cancel, subject to clauses 7.2 and 7.3.
8. How to end the contract with us
8.1 Tell us you want to end the contract. Please call or email us using the contact details in clause 2.2.
8.2 Returning products. If products have already been dispatched or delivered, you must return them. If you are cancelling due to a change of mind, you must send the goods back within 14 days of telling us you wish to cancel.
8.3 When we will pay the costs of return. We will pay the return costs if the item is faulty or misdescribed, or if you are ending the contract for a reason set out in clause 7.1. In all other circumstances, including change of mind, you are responsible for the cost of returning the product.
8.4 How we refund you. We will refund the price you paid for the products, excluding delivery costs. Deductions may apply in circumstances described in clause 7.2.
8.5 When refunds are made. If you are cancelling your order, refunds will be issued within 14 days of us receiving the returned product, or if the product has not yet been dispatched, within 14 days of you informing us.
9. Our rights to end the contract
9.1 We may end the contract if you break it. We may end the contract if you do not make payment when it is due and fail to do so within 14 days of a reminder, or if you do not provide information we need to supply the products, or if you do not allow us to deliver or arrange collection within a reasonable time.
9.2 If we end the contract. If we end the contract for the reasons above, we will refund any money paid for products not supplied. We do not charge restocking or administration fees.
9.3 If we cannot supply the product. If we can no longer supply a product, we will notify you and refund any money paid in advance.
10. Warranty
10.1 Warranty period. Our jewellery is covered by a two-year warranty against defects in design, materials and workmanship.
10.2 What the warranty does not cover. This warranty does not cover normal wear and tear including scuffs and scratches, damage caused by improper storage or care, accidental damage or wilful misuse.
10.3 Making a warranty claim. Please contact us with proof of purchase to arrange an assessment. Items purchased in-store may be brought directly to us, and online purchases may be returned in-store or by post if preferred. For postal returns, the cost of sending and receiving the item is the customer’s responsibility. Once we have examined the item, we will repair, replace or refund it at our discretion.
10.4 This warranty operates alongside your statutory rights under the Consumer Rights Act 2015, which remain unaffected.
11. Our responsibility for loss or damage
11.1 Foreseeable losses only. We are responsible for losses that are foreseeable as a result of us breaching this contract or failing to use reasonable care and skill. We are not responsible for losses that are not foreseeable.
11.2 Liability we do not exclude. Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, for fraud, or for your legal rights regarding products that are as described, of satisfactory quality, fit for purpose and supplied with reasonable care and skill.
11.3 Business losses. We supply products for domestic and private use only. If used for business purposes, we are not liable for any business-related losses.
12. Other important terms
12.1 We may transfer our rights. We may transfer our rights and obligations under these terms to another organisation.
12.2 You need our consent to transfer your rights. You may transfer your rights under these terms only with our written permission.
12.3 Nobody else has rights under this contract. This contract is between you and us. No third party has rights to enforce its terms.
12.4 If part of this contract is unlawful. If any part of this contract is found unlawful, the remaining sections will continue in full force.
12.5 Which laws apply. These terms are governed by English law. You may bring legal proceedings in the courts of England and Wales.
TERMS OF WEBSITE USE
PLEASE READ THESE TERMS CAREFULLY BEFORE USING THIS SITE
What these terms cover. These terms set out the rules for using our website www.coppins.co.uk.
How to contact us. You can contact us on 01249 715404, by emailing info@coppins.co.uk, or by writing to 1 Church Street, Corsham, Wiltshire, SN13 0BY.
By using our site you accept these terms. By using our site, you confirm that you accept these terms and agree to comply with them. If you do not agree, you must not use our site. We recommend printing a copy for future reference.
Other terms that apply. These Website Terms refer to our Privacy Policy at https://coppins.co.uk/privacy/, our Cookie Policy at https://coppins.co.uk/cookies/, and our Terms and Conditions of Sale at https://coppins.co.uk/terms-conditions/.
We may make changes. We may update these terms or our website from time to time.
We may suspend or withdraw our site. Our site is free to use. We do not guarantee uninterrupted access and may suspend or withdraw the site for business or operational reasons. You must ensure anyone accessing our site through your internet connection complies with these terms.
You must keep your account details safe. If you are given a user ID, password or other security information, it must be kept confidential. We may disable credentials if we believe you have not complied with these terms. If you suspect your details have been compromised, please notify us promptly at info@coppins.co.uk.
How you may use material on our site. We own or license all content on our site. You may download or print a copy for personal use and draw others’ attention to material on the site. You must not modify downloaded content, use images or graphics separately from accompanying text, or use any part of the site content for commercial purposes without permission. If you breach these terms, your right to use the site will end immediately.
Do not rely on information on this site. Content is for general information only. It is not professional advice. While we aim to keep it accurate, we make no guarantees it is complete or up to date.
Links to other websites. Links to third-party websites are provided for information only. We have no control over the content of those sites.
User-generated content. Reviews or other content uploaded by users is not approved or verified by us. We may remove it at our discretion.
Our responsibility for loss or damage. We do not exclude liability where it is unlawful to do so, including liability for death or personal injury caused by negligence or for fraudulent misrepresentation. For losses relating to the supply of goods, see our Terms and Conditions of Sale. The site is for domestic and private use only. We have no liability for business losses.
We are not responsible for viruses. We do not guarantee our site is free from viruses. You are responsible for using your own virus protection. You must not misuse the site by introducing malware or attempting unauthorised access.
Rules about linking to our site. You may link to our homepage in a fair and lawful way, provided this does not imply endorsement. You must not frame our site or link to any part other than the homepage. We may withdraw linking permission at any time. For permission to use content beyond permitted use, contact info@coppins.co.uk.
Which country’s laws apply. These Website Terms and your use of the site are governed by English law. Both you and we agree to the jurisdiction of the courts of England and Wales.
Latest update: November 2025