Privacy policy

This Privacy Policy describes how Coppins of Corsham Limited collects, uses, stores and protects your personal data when you use our website or contact us.

1. Who we are

We are Coppins of Corsham Limited, 1 Church Street, Corsham, Wiltshire, SN13 0BY.
We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

You can contact us regarding this policy or any data protection issue by emailing info@coppins.co.uk or calling 01249 715404.

2. Personal data we collect

We may collect the following types of personal data when you use our website, contact us or make a purchase:

2.1 Contact details such as your name, email address, postal address and telephone number.
2.2 Order information such as items purchased, delivery details and payment confirmations. (We do not store full payment card details; these are processed securely by our payment provider.)
2.3 Website usage information including IP address, browser type, device type, pages visited and interactions with our site.
2.4 Information provided through forms on our website, including enquiries and booking or contact requests.
2.5 Information collected by cookies and similar technologies such as Google Analytics, Facebook Pixel, WordPress Stats and other analytics or tracking tools.
2.6 Information collected when you contact us by phone, email or post.
2.7 Information provided during repair enquiries, valuations or customer service interactions.

We do not intentionally collect data relating to children under 16, and our website is not directed at children.

3. Legal basis for processing your personal data

We process your personal data on one or more of the following lawful bases:

3.1 To fulfil a contract with you, including processing and delivering orders, handling returns and providing customer support.
3.2 With your consent, for example when you agree to receive marketing emails or accept non-essential cookies.
3.3 For our legitimate interests, such as improving our website, preventing fraud, protecting our business and responding to enquiries.
3.4 To comply with legal obligations, including tax, accounting and consumer protection requirements.

Where we rely on consent, you may withdraw it at any time by contacting us.

4. How we use your personal data

We use your personal data to:

4.1 Process and deliver orders, returns and warranties.
4.2 Communicate with you about your enquiries, purchases or appointments.
4.3 Improve and monitor the performance of our website.
4.4 Personalise the content you see online where you have consented to tracking.
4.5 Maintain our internal business records.
4.6 Detect and prevent fraud or misuse of our services.

We do not sell your personal data.

5. Cookies and analytics

Our website uses cookies to improve your browsing experience, analyse website traffic and support essential site functionality.

You may refuse or withdraw consent for non-essential cookies at any time using your browser settings. Some features may not function correctly without certain cookies.

We may use Google Analytics, Facebook Ads conversion tracking (Facebook Pixel), WordPress Stats and other analytics tools. These services may collect data such as usage information, IP address and device details. Please refer to their individual privacy policies for further details.

6. Sharing your personal data

We may share your data with:

6.1 Service providers who support our website, IT systems, analytics, marketing or operations.
6.2 Royal Mail or other delivery partners for posting your order.
6.3 Payment processors for secure payment handling.
6.4 Professional advisers such as accountants or insurers where necessary.
6.5 Authorities where required by law.

All third parties are required to keep your data secure and use it only for the purpose we specify.

7. Transfers outside the UK

Some of our service providers may process data outside the United Kingdom.

Where this occurs, we ensure that appropriate safeguards are in place, such as standard contractual clauses or transfers to countries with UK adequacy regulations, to keep your data secure.

8. How long we keep your data

We keep personal data only for as long as necessary for the purposes for which it was collected.

8.1 Order records are kept for up to seven years for tax and accounting purposes.
8.2 Enquiry information is kept until we have responded and for a reasonable period afterwards.
8.3 Website analytics data is retained in line with the policies of the relevant analytics provider.
8.4 Marketing data is kept until you withdraw consent.

After the relevant retention period, data is securely deleted or anonymised.

9. Your rights

Under the UK GDPR, you have the following rights:

9.1 The right to access the personal data we hold about you.
9.2 The right to request correction of inaccurate or incomplete data.
9.3 The right to request deletion of your data in certain circumstances.
9.4 The right to restrict or object to certain types of processing.
9.5 The right to data portability.
9.6 The right to withdraw consent at any time where consent is the basis for processing.
9.7 The right to lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise any of these rights, please contact us at info@coppins.co.uk.

10. How we protect your data

We take appropriate technical and organisational measures to secure your personal data and prevent unauthorised access, loss or misuse.

While we take all reasonable steps to protect your information, no website or system can guarantee absolute security.

11. Automated decision-making

We do not carry out automated decision-making or profiling that has legal or significant effects on you.

12. Updates to this Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be published on our website.

13. Contact information

Coppins of Corsham Limited
1 Church Street
Corsham
Wiltshire
Email: info@coppins.co.uk

Telephone: 01249 715404

Latest update: November 2025